Unable to withdraw

When you want to withdraw money, you will not be able to withdraw if you have not passed the advanced certification. When the certification is passed, it means that the account is abnormal and will not give money. It is also said that the account is suspected of money laundering. The money is gone, why can't it be deducted from it, and it has to be paid in addition, and the police have been questioned, saying it must be a fraud, and it has been reported to the police