My MT5 is 980541, at Jasfx Vie

My MT5 is 980541, at Jasfx Vietnam branch. The IB exchange supported me in trading, they forced me to use the code XPTUSD otherwise I would not be able to withdraw money. When the account suffered a loss, Jasfx's IB said: Jasfx will compensate investors for losses, but up to now it has been 4 months of not being able to contact the IB, phone number, gmail, no support, there is no support. yes this is a scam company