Dear valued customers, . Due to hardware issues with our cloud service provider, OKX services were interrupted for several hours between XX pm - 6:40 pm on Dec 18, 2022 UTC. We apologize for any inconvenience and impact this might have caused. . Currently, the connection issues of our cloud service are fixed, and OKX trading services will resume at 6: 40 am, December 18, 2022 UTC. There will be a 20-minutes pre open period before normal trading resumes. In pre open period, you are able to cancel orders, place post-only orders, and add margin funds, but the order matching system is kept closed. Once pre open finishes at 6:40 am UTC, OKX system will return to normal trading. . At the same time, we fully understand the importance of service stability to an exchange. We are announcing the following improvement plans: . 1. User losses and compensations. OKX customer support will reach out to those who have suffered potential losses caused by the service suspension. More details will be communicated to these users in private. For the losses incurred due to the connection issue, OKX will take responsibility and cover all the losses caused by the service suspension after investigation. . 2. Multicloud deployment. We have now come to the realization that a service suspension of such a long duration was, at its core, caused by our dependence on a single cloud service provider. Therefore, we will promptly implement a multicloud deployment strategy in the near future and make sure our core services will be deployed on multiple clouds. Once implemented, any issue at any single cloud service provider will no longer affect OKX's core services, thus ensuring service stability in the long run. Further details regarding the multicloud deployment plan will be announced through the OKX official channels. . For any inquiries regarding this announcement, please feel free to contact us in the OKX Telegram group or via the Support Center. . OKX. December 18, 2022 UTC. .